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Google Lets Companies Set Auto Responses To Frequent Questions


Google is rolling out a brand new function for Enterprise Profiles that means that you can arrange automated responses to ceaselessly requested questions from clients.

Utilizing this function, you may recommend questions for individuals to ask when messaging your enterprise by way of your Google Enterprise Profile. Just like how a customer support chatbot works on enterprise web sites.

Additionally, within the fashion of a chatbot, you may arrange automated responses to the questions.

This function was noticed by website positioning skilled Stefan Somborac, who shared his discovery on Twitter:

There’s no official announcement in regards to the addition of automated FAQs for Google Enterprise Profiles, however I confirmed the brand new function by checking this help page with the Wayback Machine. The part on FAQs isn’t current in cached variations of the web page from final month, which implies the launch occurred inside the previous a number of weeks.

Right here’s extra about how automated FAQs work and easy methods to set them up for your enterprise.

How To Set Up Automated FAQs On Your Google Enterprise Profile

Companies can now pre-populate a listing of questions for patrons to ask once they provoke a chat by way of your profile on Google.

You’ll be able to craft a response for every query that sends routinely, so the shopper doesn’t have to attend for a reply.

In case you discover you’re getting lots of the identical questions, this is a wonderful alternative to avoid wasting time and serve your clients extra effectively.

You too can use this function to get clients off Google and onto your web site. Responses can embody hyperlinks, so be at liberty to direct clients to a web page in your web site that solutions their questions.

To allow automated FAQs on your Google Enterprise Profile, comply with these steps:

  • Seek for “my enterprise” in Google on an internet browser.
  • Click on Prospects after which Messages.
  • Click on Menu, after which Message settings, after which Handle ceaselessly requested questions.
  • Click on +Add a query

You’ll be able to arrange ten questions per enterprise profile. Questions might be most of 40 characters, and solutions might be most of 500 characters.


Featured Picture: NicoElNino/Shutterstock

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